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What do I do if I need to cancel an appointment?

If you need to cancel or reschedule your appointment, we ask for a 24+ hour notice. If you cancel less than 24 hours before your scheduled appointment or miss your appointment, you will be charged a fee of $75. Please note that this fee is NOT covered by your insurance. Please phone: 651-641-0177 to cancel or reschedule. 


Will my counseling sessions be covered by health insurance?

FamilyMeans is in-network with most major insurance companies, but clients are encouraged to check that a particular therapist is covered in-network.

Familymeans offers a sliding fee based on income for those without insurance.


Is parking available at the Center? 

There is free two hour parking on Grand Ave (between Dunlap and Lexington) in front of the Center or a small parking lot accessible by the alley behind the Center. 


What can I expect at my first appointment?

  1. The first 1-3 sessions are the assessment period, when you and the therapist work together to determine how therapy could be helpful. During this time, the therapist may also recommend additional services, such as a psychiatric assessment, a routine physical, or group therapy.

  2. The therapist will gather information about your reasons for seeking therapy, the history of your concern, current stressors, relationships and supports, and what you’re hoping to gain from therapy.

  3. You will have a chance to learn more about the Center, the therapist, the process of psychotherapy, and ask any questions you may have.

  4. You and the therapist will work collaboratively to identify your goals for therapy.


How do I know if I’m ready for a group?

The Center for Grief & Loss provides several options for therapy groups facilitated by trained therapists. Before joining a group, you will be asked to meet individually with the therapist leading the group to determine readiness and fit. In most cases, we recommend at least some individual therapy prior to beginning a therapy group. Individual therapy allows a person more space to work with the many reactions, often big and intense, that come up after a loss, whereas a group setting is a space shared by several people. Individual processing of a loss is therefore limited in a group setting.

In order to receive the most benefit from a therapy group, we consider the following guidelines: the person is ready and able to talk about their loss; the person has skills to manage the feelings that come up when discussing the loss or listening to others’ stories; the person has expectations and goals that are reasonable and specific for a group therapy setting.


Can my therapist prescribe medication? 

Although your therapist cannot prescribe medication, your therapist can work with you to determine whether it would be helpful to be evaluated for medication. Your therapist can also help get you connected with a psychiatric provider. 


Please contact the Center's staff at 651-641-0177 if you have any further questions.